User Guide

Learn how to set up and use TeenShield

Prepare Your Account

After you sign up for TeenShield you will receive an email containing your account information. If you did not use the standard sign up form to create your account, visit the Registration Page to register your account. After you purchase, you will receive a registration code via email which will unlock your account's full potential.

You will apply this registration code inside your account. To begin, login to your account. Then in the upper-right corner, click on your email address for the drop-down menu. Then select License Info as shown below.

On the License Info page (shown below), click Add License.


On the Add License page, copy and paste your License Key(s) from your order email into the field provided. Then click Add License to add the license as shown below.


Next, you will need to setup the device your child uses to work with TeenShield.

For an iOS device click here.
For an Android device click here.

Android Device Installation

1. First, enable the Android device your child uses to install non-Market applications.

To do so, go to Settings, then Security.

Then tap the checkbox next to Unknown Sources to allow the installation of non-Market applications. The check inside the box will fill with color once this is done as shown below.


After this is done, return to your Home screen.

2. Once you return to your Home screen, tap on the Internet icon to bring up your Internet browser.


3. Now you will need to download TeenShield onto the device. In the address bar, type in the following URL as shown in the images below. Then tap Go.



4. The next screen will appear as below. The download process will then begin. The following prompt will flash on the screen for a few seconds:


5. Once the prompt vanishes, press your Home button on the phone to get to the Home screen. Now you should tap the folder for your downloads. Normally this is on the Home screen as shown below. On some devices it might be in the Apps list.


6. Your Downloads folder will now appear and look similar to the below screen. Tap the "teenshield.apk" icon. This is the file you just downloaded.


7. After you tap the icon, TeenShield you will be shown a screen similar to below. Tap Install.


After you tap Install, the following screen will appear. Tap the Next button as shown below.


After you tap Next, the following screen will appear. Tap the Install button as shown below to perform the actual installation.


TeenShield will now install. This next screen will appear showing the installation progress.


8. Once TeenShield is completely installed, this final screen will appear. When you see this screen, tap the Open button to automatically launch TeenShield so you can login to connect it to your account.


9. TeenShield will now load and you will see the loading screen below.


10. You will then be taken to the login screen as shown below. Enter your username, password, child's name and date of birth of your child. Then tick the box to agree to the terms and conditions. Finally, tap Authenticate.


11. After authentication you will be presented with a one-time screen below. It is important to tap Activate on this screen. It sets up the program so your child will not be able to uninstall it without your permission.


TeenShield is now installed. Please proceed to the next section, Android App Settings to get a better understanding of how the Android app works and how to configure settings.

For added security you can safely delete the teenshield.apk file from your downloads folder. You can also clear the web history in the web browser.

Android App Settings

Now that you have installed the Android version of TeenShield, you should be aware of how it works and how to change settings. By default, the program has an icon and notification that the device is being monitored. While we always recommend you keep the reminder icon turned on, this can be disabled later.

Tapping the icon opens a small program reminding your child they are being monitored for their protection. That screen is shown below.


Changing Settings: To change settings of the Android App, launch the interface for the child by tapping the TeenShield icon. Then tap the menu at the top right corner as shown below, and tap Settings.

You will now be asked your password as shown below. Enter the password for your account into the box, then tap OK.

After you enter your password you will be presented with the main Settings screen as shown below.

The settings screen consists of 5 groups of settings which can be changed as listed below. You can also tap "SYNC" to instantly synchronize your logs. This is also done automatically.

Device Activity Logging
Here you can toggle which activities will be monitored. To disable logging an activity, simply toggle its switch to OFF.

GPS Location Tracking
Here you can choose whether or not to track GPS locations and choose the interval in which locations of your child will be tracked.

Restrict Applications
To disable or block certain applications, turn the Filter ON and then select which apps you would like to block by turning those apps ON.

Website Filtering
To disable or block certain websites, turn the Filter ON and then add domain names to the Blacklist by pressing the plus sign. For example you can add "youtube.com" to block all youtube.com access.

Security Settings
Here you can toggle Monitoring on or off, choose whether or not to display the icon and notification, or uninstall TeenShield completely. If you don't display the icon and notification to your child, you will then access the interface by dialing this phone number: #12345*

Anytime you change settings, remember to press the Home button to exit the Settings app, then restart the device so that it can load with the new settings enabled.

Online Control Panel

The Online Control Panel is where you log in from any computer, tablet or smartphone that is connected to the internet in order to monitor your teen's activities.

 

Log In
Log in to your Online Control Panel.

Go to http://www.teenshield.com/panel/login.php and you will see the login screen as shown below. Enter your email address and password.

 

Viewing Logs
How to monitor your child's activity

After you have setup your account and installed to your device which your child uses, you can begin monitoring using the control panel. After you have signed in to your account you will be brought to the Overview page as shown below.

 

You will see options to view logs on the left side of the screen. Each option takes you to a various log type. From there you can navigate pages of logs, export or delete logs. Below the various log types are listed. Please note that some log types are only available for Android devices.

Text Messages
View text messages and sent and received on the device.

Call History
View the details of calls including number, time duration and timestamp.

WhatsApp Messages

View WhatsApp chats including sent/received, username and timestamp.

Kik Messages

View Kik chats including sent/received, username and timestamp.

GPS Locations

View your child's GPS location on a map at the interval you set.

Photos

View photos your child has snapped on the device along with timestamp.

Address Book

View contacts from the address book including name, number and email address.

Websites Visited

View websites visited by your child in the native browser of the device.

Apps Installed

View non-default apps your child has installed to the device.

App Filtering

Filter or block specific apps from being able to be launched on the device.

Custom Website Filtering

Filter or block specific websites from being able to be accessed on the device.

Add License
Monitor multiple devices in one account by adding licenses.

TeenShield allows you to monitor up to 3 devices with one licene. If you require more than 3 devices, you will need to add a license number to be added to the online control panel for each device that you want to monitor. After you purchase a license, the license number is sent to your email address.

To add the license, log in to the online control panel, mouse-over or tap the email address at the top right and select License Info from the drop-down menu.

Click the Add License button on the right.

Then paste your license into the field and click Add License. Your new license will be inserted into your account and you can install on another device your child uses.

 

Why am I not receiving Logs?
Android Devices

After you install the app to the device you own which your child uses, you should enter the app and then enter the username and password for your account, along with your child's actual birth date. Please note logs will stop updating when your child turns 18 according to the birthdate you entered when you installed the app. If you are not receiving logs please make sure you have done ALL of the following:

  • You have installed the app as described here.
  • You have launched the app and entered your username, password and child's date of birth as described here.
  • You have restarted the device after installation.
  • You have waited at least 12 hours for the data to synchronize.

If your logs start fine but do not update, then it is likely that the device cannot get a good Internet connection. The device needs an Internet connection to update logs to your account. Try rebooting the device by turning it off and then back on again to reset the Internet connection.

 

Removing TeenShield
Here is how you as the parent can remove TeenShield.

For iOS devices (Version Discontinued):
Inside your online control panel, go to the drop-down menu in the top right corner. Then click My Devices. Then click the icon next to the device name and select Deactivate Device.

If you wish to disable iCloud on the device simply go to Settings > iCloud > Delete Account. It is also recommended that you change your iCloud password.

For Android devices:
Inside your online control panel, go to the drop-down menu in the top right corner. Then click My Devices. Then click the icon next to the device name and select Uninstall.

For Android devices you can also go to Settings > Security Settings > Uninstall TeenShield.

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